Feedback

Your feedback directly shapes the future of BeamTracer. Whether you've found a bug, have an idea for a new feature, or just want to tell us what's working well — we want to hear it.

Sending Feedback

A feedback button is available on every page across all BeamTracer apps (BT Laser Studio, OSC-1 Oscilloscope, Audio Visualizers, and Studio).

1. Click the chat bubble icon in the top-right header bar
2. Select your persona — this helps us understand your perspective:
   • VJ — live show workflows, latency, MIDI
   • DJ / Producer — audio analysis, visualizer accuracy, oscilloscope music
   • Laserist — ILDA export, DAC output, safety tooling
   • Creator — video export, visual quality, social media
   • Sound Designer — synthesis, audio routing, modulation
   • Hobbyist — general usability and first impressions
3. Choose a category: Feature Request, Bug Report, or General Feedback
4. Write your message
5. Optional: tick You can contact me about this report if we may email you with follow-up questions, and check the email address that appears below it
6. Click SUBMIT FEEDBACK

Letting Us Follow Up

A bug report or feature idea is often easier to act on when we can ask a question. Tick You can contact me about this report under your message and an email field appears:

• If you're signed in, it's filled in with your account email. You can change it to any address you prefer.
• If you're signed out, it starts empty.
• SUBMIT FEEDBACK stays unavailable until the field holds a complete address such as name@example.com.

We use that address only to follow up on the report you're sending, never for newsletters or marketing. Untick the box before sending and no email address is included.

How do I get updates or read related blog posts?

Open Get updates by email (optional) in the feedback modal to use the same signup form as the blog. Enter an email address, select Tips & tricks, Product updates, or both, complete the human check, and click SUBSCRIBE. Open the confirmation email and confirm your choices before emails begin.

Both topics start unchecked. Subscribing is separate from SUBMIT FEEDBACK and You can contact me about this report: you can subscribe without sending a report, and sending a report does not subscribe you. Every email includes an unsubscribe link.

The Explore … blog posts link opens articles for the app you are using in a new tab: Oscilloscope, Laser Studio, or Visualizers. Studio links to Visualizers articles. Your feedback draft stays open. After you send feedback, the modal stays open so you can still browse or subscribe; select DONE to close it.

What Happens to Your Feedback

Every submission is reviewed by the BeamTracer team. Here's how we process it:

• Bug reports are triaged and prioritized. Critical bugs that affect audio playback, MIDI, or rendering are treated as P0 (highest priority).
• Feature requests are evaluated against the product roadmap. Popular requests get prioritized.
• General feedback informs design iterations. If multiple users report the same friction point, it moves up the queue.

As we ship improvements based on your feedback, they're documented in the Changelog. You can check there to see if your suggestion has been implemented.

Privacy

Feedback is stored locally on your device first. It syncs when you are online. We collect:

• Your message and selected persona/category

• The app and page URL where feedback was submitted

• Your browser's user-agent string (for debugging browser-specific issues)

• Your email address, only if you tick You can contact me about this report

The feedback report includes an email address only when you allow a reply or type one in the message. The separate subscription form uses the address you enter there for the email updates you choose. See the Privacy Policy for details.